nbn™ speeds explained

Australia Broadband wants everyone to experience nbnTM the way its meant to be, super-fast and unlimited.

Speeds on the nbnTM network can vary due to a number of factors, and explanations can often get a bit technical. To keep things simple, we have likened it to how fast you can drive a car.

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Factors influencing speed

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The nbnTM technology connected to your premises

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Your speed tier

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The network capability

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Your in home setup and how you use your service

How fast you can drive a car

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The model of your car and the maximum speed it can achieve

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The speed limit of the road you are driving on

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The number of lanes available to carry the traffic

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The local driving conditions and how well you maintain your car

Check your speed

Experiencing slower than expected speed? Don’t worry we’re here to help!

After checking the factors influencing maximum line speeds below, if you would like to report slower than expected speed, simply follow the below steps:

1

Сlick on “Check my speed” and run our speed test (hosted by SpeedTest.net);

2

Once complete, click on the ‘Copy Link‘ button to copy your speed test URL result;

3

Open an email and paste your speed test URL result into your email;

4

Send your speed test results to: customercare@australiabroadband.com.au

A team member will review your speed results and help you get the most out of your service on the nbnTM

SPEED ON THE NBN
Factors influencing maximum line speeds
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Technology

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Fixed Line Speeds

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Fixed Wireless Speeds

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Set-Up and Usage

At Australia Broadband, we offer various speed tiers on our nbnTM plans. Your actual speed may differ to the maximum line
speeds due to a range of factors that we outline below.

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nbnTM technology types available

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Fibre to the Premises (FTTP)

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Optical Fibre leading all the way to your address, with an nbn connection box (NTD1) inside your premises.

Fibre to the Building (FTTB)

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Optical Fibre leading to a node in the street, then
connects via existing copper cable to your address,
wired to a wall socket inside your premises.

Hybrid Fibre Coaxial (HFC)

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Optical Fibre leading to a node, then Coaxial Cable to
your address, with an nbn connection box (NTD1) inside your premises.

Fibre to the Node (FTTN)

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Optical Fibre leading to a node in the street, then connects via existing copper cable to your address, wired to a wall socket inside your premises.

Fibre to the Curb (FTTC)

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Optical Fibre leading all the way to your address, with
an nbn connection box (NTD1) inside your premises.

Fixed Wireless

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Sometimes nbnTM Fibre can’t be connected to a home and the final leg of the nbnTM journey is wireless. A fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof. nbnTM Fixed Wireless delivers a more stable service than mobile broadband and is currently limited by the NBN Co Ltd to a maximum available speed of 25–50 Mbps.

We're here to help
We're open 9am to Midnight, Monday to Friday and 9am to 6pm
Weekends and Public Hoildays AEST.
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Important information  

Contract Free

All Australia Broadband NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With Australia Broadband, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, Australia Broadband will confirm if an installation appointment is needed. If an installation appointment is needed, Australia Broadband will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, Australia Broadband will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All Australia Broadband services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

Australia Broadband personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.