Our Trustpilot Reviews

Excellent

4.7 out of five star rating on Trustpilot
Showing our 4 & 5 star reviews
5 out of five star rating on Trustpilot
by Tameka Louise
2 days ago
Great prices my bill invoice is always…
Great prices my bill invoice is always the same every month. Fast data speeds that never let me down and it’s always getting used.
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5 out of five star rating on Trustpilot
by Annette Elliott
5 days ago
If I've had a problem and called the…
If I've had a problem and called the support has been exceptional and very helpful.
Reply from Australia Broadband 3 days ago
Great to hear, Annette. Thanks for taking the time to share your experience with us in a review! We really do appreciate it. If you ever do see anything that we can do to improve, please let us know. Cheers. John
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5 out of five star rating on Trustpilot
by Natalie Maher
25 May
Alway's great service.
Alway's great service.
Very happy with this company very happy.
Thank you.
Reply from Australia Broadband 26 May
Hi, Natalie. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John
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5 out of five star rating on Trustpilot
by Ray Morris
24 May
Very good internet provider and…
Very good internet provider and realiable
Reply from Australia Broadband 25 May
Hi, Ray. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We're so glad that you've had a wonderful experience with both our service and our support team. Have a fantastic week. Cheers, John
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5 out of five star rating on Trustpilot
by Nyanda Smith
21 May
Excellent Service!
Any time I've had to call Australia Broadband, the personnel on the help desk are always efficient. Rick was particularly pleasant to deal with today. He dealt with my questions efficiently and should be commended for his excellent customer service attitude and his friendly and professional manner.
Thanks Rick.
Reply from Australia Broadband 24 May
Hi, Nyanda. That’s wonderful to hear. We’re glad you’re enjoying the service and support. We will definitely pass along your feedback to Rick. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John
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5 out of five star rating on Trustpilot
by Kirstine Walker
2 days ago
Very fast connection and fast internet…
Very fast connection and fast internet highly recommended
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5 out of five star rating on Trustpilot
by Cindy Carlisle
5 days ago
Been great
Been great , and good on price
Reply from Australia Broadband 3 days ago
Hi, Cindy. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John
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5 out of five star rating on Trustpilot
by Julz Radke
25 May
Great Service
Great Service, has never failed since I've got it. Price is very reasonable and affordable. Customer Service is Excellent.
Reply from Australia Broadband 26 May
Hi, Julz. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John
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4 out of five star rating on Trustpilot
by ian balfour
22 May
work ,installation was all handled very…
work ,installation was all handled very well with minimum of fuss
Reply from Australia Broadband 24 May
Hi, Vienna. We work really hard to make our onboarding of customers as simple and as efficient as possible so it's always great to get feedback when we've achieved that outcome. Have an awesome week. Cheers, John
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5 out of five star rating on Trustpilot
by Mary-ann
21 May
Friendly
Friendly, Listen To Customers And Very Understanding. Polite, Would Highly Recommend To My Family And Friends. Over All From My Experience I Would Definitely Rate Them 5 STAR!! ( A Very Happy Customer.)😀😀
Reply from Australia Broadband 24 May
Hi, Mary-ann. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We're so glad that you've had a wonderful experience with both our service and our support team. Have a fantastic week. Cheers, John

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5 out of five star rating on Trustpilot
by Jenn
3 days ago
I was impressed how quickly we were…
I was impressed how quickly we were connected once we signed up. The service tech who ran me through the process of getting the internet to actually work in my home was great. Appreciated his patience and help.

Great experience so far. Thankyou !
Reply from Australia Broadband 3 days ago
Hi, Jenn. We work really hard to make our onboarding of new customers as simple and as efficient as possible so it's always great to get feedback when we've achieved that outcome. Have an awesome rest of the week. Cheers, John
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4 out of five star rating on Trustpilot
by Raelene Hart
27 May
Problem solved quickly and polite…
Problem solved quickly and polite service
Reply from Australia Broadband 6 days ago
Hi, Raelene. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John
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5 out of five star rating on Trustpilot
by Alison Dickson
24 May
I recommend them because their customer…service is amazing.
I recommend them because their customer service is amazing.
Reply from Australia Broadband 25 May
Hi, Alison. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John
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5 out of five star rating on Trustpilot
by Miriam Van Sprengel
21 May
Very prompt and friendly with their…
Very prompt and friendly with their responses.
Reply from Australia Broadband 24 May
Hi, Miriam. Customer Satisfaction has always been our priority. It's awesome to get feedback that resonates this goal. We appreciate this. Cheers, John
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5 out of five star rating on Trustpilot
by Yonna Picken
21 May
Awesome Customer Service
Awesome Customer Service
I Absolutely recommend Australia BoardBand
Reply from Australia Broadband 21 May
Hi, Yonna. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John
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4 out of five star rating on Trustpilot
by Joan Jones
4 days ago
Problem resolved quickly
Problem resolved quickly, have moved house twice in the last 5 months and disconnection and reconnection were relatively painless..
Reply from Australia Broadband 3 days ago
Hi, Joan. We work really hard to make relocation of customers as simple and as efficient as possible so it's always great to get feedback when we've achieved that outcome. Have an awesome rest of the week. Cheers, John
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5 out of five star rating on Trustpilot
by Sena Göztepeli
27 May
Professional service
Professional service, friendly staff, helpful technical support
Reply from Australia Broadband 27 May
Hi, Sena. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We're so glad that you've had a wonderful experience with both our service and our support team. Have a fantastic week. Cheers, John
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5 out of five star rating on Trustpilot
by Ashley
24 May
The customer service was easy n great
The customer service was easy n great. They fixed and update my acc straight away
Reply from Australia Broadband 25 May
Hi, Ashley. That’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John
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5 out of five star rating on Trustpilot
by Miranda Kelleher
21 May
Australia Broadband..
Australia Broadband...

The customer service is amazing and if I have an issue, the issue is resolved as quickly as possible.

I highly recommend Australia Broadband
Reply from Australia Broadband 24 May
Hi, Miranda. It's always great to get feedback that resonates our focus on service. Thanks for taking the time to provide us the feedback. We really appreciate it. Cheers, John
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5 out of five star rating on Trustpilot
by jesse james
20 May
Good service and very helpful too
Good service and very helpful too
Reply from Australia Broadband 21 May
Hi, Jesse. That’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, John
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Benefit
Contract free with unlimited data
We’d rather you stay with us because you want
to, not because there’s a nasty contract
forcing you to.
Benefit
Amazingly simple nbn™
No setup fees, no plans change fees, no
relocation fees & no hidden fees. What you
see is what you get.
Benefit
We're here to help
Set up, connect and manage your service with
ease, all online. We're also online 365 days a
year to provide help when you need it.
CONNECT TO THE NBN
Сonnecting with Australia Broadband is easy
1
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Check your new address
Enter your address and see if you can get nbnTM at your
place. If your address is nbnTM ready, we'll let you
know what nbnTM technology and speed you can get
at your place.
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2
circle
Sign up online
Pick the nbnTM speed plan you want, choose our
modem (or BYO) and sign up online with ease.
curve
3
circle
Get connected
We'll look after the nbnTM arrangements for you.
If an NBN Co technician is required, we’ll send
one out to get you setup
curve
4
circle
curve
Sit back & enjoy
Setup your modem, get online and enjoy stress-
free streaming & fast internet on the nbnTM
Smiley face
Fast & amazingly simple nbnTM with unlimited data, no contracts and free setup
Important information  

Contract Free

All Australia Broadband NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With Australia Broadband, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, Australia Broadband will confirm if an installation appointment is needed. If an installation appointment is needed, Australia Broadband will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, Australia Broadband will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All Australia Broadband services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

Australia Broadband personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.